FAQs

Can I return my painting(s)?

Always check who the seller is, there are two types of sellers: PaintingsOnline.com and Independent artists

For paintings sold by PaintingsOnline.com:

Yes, you can if you notify us within 7 days of receiving your painting. If you don't like the painting, and you are based in the UAE, give us a call or email us on info@PaintingsOnline.com .We'll pick up the painting, refund you or resend you a new one. If you are based outside the UAE, you can send us the painting at your own expense using a courier of your choice, we will then either replace it or refund your original purchasing method upon receiving the painting in its original condition, all you need to do is email us within 10 days of receiving your purchase. PaintingsOnline will only process refunds or replacements when we receive the original purchase.

For Paintings sold by independent artists:

Please check the terms and conditions of the seller. Those are listed on the product page of the painting that you desire. Each artist has their own list of terms. Some allow for returns, some do not, some allow for viewing whilst others don't.

What happens if the painting is damaged?

As soon as you receive the painting, please check it for any damages. In the rare occasion of any damage, please take a photo of the damage and send us an email to info@PaintingsOnline.com. For us to consider your damage claim, we need to receive the email from you with the image within 24 hours of receiving your purchase.

Are the Paintings ready to hang ?

All paintings sold by PaintingsOnline are stretched and are ready to hang. A mounting kit is attached to the painting in case the customer wishes to use it. Otherwise the painting can be hung as is on any wall with nails. The wood used in stretching the canvas in Fir wood.

For paintings sold by independent artist, please read the brief of their product on the product page.

Are the Paintings original?

Yes, our paintings are created by artists and are all hand painted.

Some paintings are images generated by a computer, but are hand painted by the artists (please read the descriptions).

Why are the paintings sold by PaintingsOnline affordable?

We commission a number of the same painting from the same artist. This allows the artist to produce more paintings at very competitive prices and in shorter time frames; allowing us to price them affordably.

Can I commission my own pieces?

Yes, you can. Please send us a scanned image of the photo that you want to be painted along with a description of your expectations and the desired size. We will send to our artists, and we'll get back to you with a quotation in 24-36 hours. The pricing depends on the size, the complexity of the image and the number of subjects in the painting. If you are happy with the price, we'll charge you 50% of the value. Once the artist starts working on the painting, we'll send you images of your piece as it progresses. Finally, when you are happy with the final product, we'll charge you the other 50% and dispatch the painting to you.

What are Shipping Charges?

UAE: Free same or following day delivery.

Rest of the world: upon check out, you will receive a shipping quote that is added to your total shopping cart from our shipping partners.

How long does it take for my painting to arrive?

Please note that PaintingsOnline and its courier company are not responsible for delays caused by customs of the recipient's country. Customers should also know that they are responsible for any payable taxes.

UAE: Same day delivery up to 48 hours

KSA, Bahrain, Kuwait, Jordan, Qatar and Oman: 4-6 working days

Rest of the world: 7-12 working days.

What is "Save to Gallery" ?

Save to Gallery is to help you save any paintings that you like when visiting PaintingsOnline for your future reference.

Items have been removed from my Cart, Why ?

PaintingsOnline keeps items in your cart for a period of 1 month. If the item you had chosen in your cart is the last item available at PaintingsOnline, then PaintingsOnline reserves the right to remove the item from your cart after 24 hours, to allow for the item to be sold to other users. If you are a registered user, we will notify you prior to removing the item from your cart.

What does "Sold By" mean ?

PaintingsOnline allows for independent artists and private owners to sell their art on PaintingsOnline.com. So not all the paintings listed on this site belong to PaintingsOnline.com. In this case, PaintingsOnline acts as the middleman protecting both the buyer and the seller. Please read the product details on each and every painting, as each seller can have their own terms and conditions. If you are unsure as a buyer, Please email us on info@paintingsOnline.com