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Terms of Use

These Terms and Conditions of Use ("Terms of Use") govern your membership on and use of the website PaintingsOnline also referred to as the "Site" and your purchases and use of products available through the Site. Your use of the Site constitutes your agreement to follow and be bound by the Terms of Use. We reserve the right to update or modify the Terms of Use at any time without prior notice. For this reason, we encourage you to review the Terms of Use whenever you visit the Site. If you do not agree to these terms, please do not use the Site. PaintingsOnline the site" is the e-commerce outlet of Paintings For All General Trading LLC, registered in Dubai United Arab Emirates. By establishing membership on the Site or purchasing or using products through the Site, you acknowledge and agree as follows:

  • GENERAL

You represent that you are (a) at least 18 years of age, (b) of legal age to form a binding contract, and (3) not a person barred from entering into contracts under your local jurisdiction.

You shall establish and use your membership on the Site, and purchase and use the products available through the PaintingsOnline Site, in strict compliance with these Terms of Use and all applicable laws, rules and regulations (collectively, "Laws"). All calls, emails and other communications between you and PaintingsOnline may be recorded. We accept payments online using Visa and MasterCard credit/debit card in AED and in American US Dollars for international purchases. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

United Arab of Emirates is our country of domicile.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.The cardholder must retain a copy of transaction records and Merchant policies and rules.

  • PaintingsOnline MEMBERSHIP

Establishing a Membership

You may establish a membership on the Site. Enrolment requires you to (1) indicate agreement to these Terms of Use, (2) provide contact information and identification details, and (3) submit any other form of authentication as required by PaintingsOnline as part of the enrolment process. You agree to accept responsibility for all activities that occur under your account or password. You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your account.

Use of Membership

You shall not use your PaintingsOnline membership for any fraudulent or improper purpose or any purpose that is competitive to PaintingsOnline. You shall notify PaintingsOnline immediately by emailing info@PaintingsOnline.com" of any unauthorized use of your Site membership. PaintingsOnline reserves the right to refuse or cancel any person's registration for this Site, remove any person from this Site and prohibit any person from using this Site for any reason whatsoever, and to limit or terminate your access to or use of the Site at any time without notice. Termination of your access or use will not waive or affect any other right or relief to which PaintingsOnline may be entitled.

Membership Termination

PaintingsOnline may terminate your membership and refuse any and all current or future use of the Site (a) in order to comply with applicable Law, (b) if you provide any information that PaintingsOnline determines, in its sole discretion, to be untrue, inaccurate, not current or incomplete (or if the information becomes untrue, inaccurate, not current or incomplete), (c) if PaintingsOnline determines, in its sole discretion, that you are using your PaintingsOnline membership in a manner not permitted by these Terms of Use, or (d) in other circumstances, as PaintingsOnline deems appropriate in its sole discretion.

  • PURCHASES

Order Processing

PaintingsOnline may, in its sole discretion, choose to not process or to cancel your order in certain circumstances. This may occur, for example, when the product you wish to purchase is out of stock or we suspect the request is fraudulent, or in other circumstances where PaintingsOnline deems appropriate in its sole discretion. PaintingsOnline also reserves the right, in its sole discretion, to take steps to verify your identity to process your order, this would be done either by telephone or by email at PaintingsOnline's expense. PaintingsOnline will either not charge you or will refund the charges for orders that we do not process or cancel.

Shipping and Return Policy

PaintingsOnline is keen on maintaining satisfied clientele. Shipping Charges:

Free shipping: UAE

Other countries: Shipping charge will be calculated by our shipping partners at time of checkout.

Return Policy is as follows: (please check who the seller is for your desired painting)

1-A- Paintings Sold by PaintingsOnline.com: If customer wishes to return within 7 days of receiving the item, they can ship it back at their own expense to PaintingsOnline, and ask for either a replacement or a refund. Refunds and replacements will be processed as soon as the item is received by the PaintingsOnline team in the UAE. Refunds will be refunded to the same payment method used for the original purchase. Replacements can be ordered again, as soon as original item is received by our staff. Replacement will be sent at no shipping charges to customer.

1-B-Paintings Sold by Artists/Galleries/Private owners: If the painting you desire is sold by an an individual or entity that is NOT PaintingsOnline, the terms and conditions with regards to returns or cancellations would be stated on the paintings page. If in doubt please email us on info@PaintingsOnline.com. If you buy a painting it is our right to assume that you have understood and accepted the terms in the product page of the seller.

Shipping a purchase back to PaintingsOnline in the free shipping countries will be at the expense of the shipper in case of return.

2-Damaged Items: User should inspect an item at the time of delivery to ensure that the item is in good condition and hasn't been subject to damage during shipping. In case of defect, user can return the item at no charge and either ask for a replacement or a refund. Refund will be processed as soon as defected item is recovered by the PaintingsOnline team, or for a speedy refund/replacement customer can email us an image of the damage to info@PaintingsOnline.com upon verification, our customer service team will get touch to execute either a refund or a replacement. Recipients signature of the delivery by the courier company means the item is in good condition.

3-No refunds or replacements are issued after receiving the item by 10 days.

Product Descriptions

PaintingsOnline attempts to provide accurate descriptions of products on the Site. PaintingsOnline does not warrant, however, that the descriptions are accurate, complete, reliable, current or error-free. If a product offered on the PaintingsOnline Site is not as described, your sole remedy is to return the item, as specified in the Return Policy. PaintingsOnline asks its users to read the description of the paintings thoroughly. If user is at any doubt and needs more information about an item prior to purchase, our customer care is always happy to assist you, all you need it reach out to info@PaintingsOnline.com. We also would like to bring to our user's attention that certain detail in paintings may vary from the image shown, and that is due to the nature of the product being hand painted and not machine produced. PLEASE ZOOM INTO THE IMAGES FOR GREATER DETAIL AND ARTIST EXECUTION METHOD.

Pricing Information

PaintingsOnline strives to provide accurate pricing information of its products and services available on the Site. We cannot, however, insure against pricing errors. PaintingsOnline reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted on the Site as a result of an error. If this occurs, PaintingsOnline will notify you by email. In addition, PaintingsOnline reserves the right, at its sole discretion, to correct any error in the stated full retail price.

Product Availability

All Products listed on PaintingsOnline.com should be available in stock. If a painting is out of stock, it will be removed from the site. In case of any technical error and the painting is not available but is still published and the user conducted a purchase or if the painting upon inspection by the PaintingsOnline staff is not in good condition, then PaintingsOnline team will get in touch with the user to replace or refund.

Shipping and Tax

UAE: Free shipping

Rest of the World: Shipping charges will be calculated by our sipping partners upon checkout.

Customers from all countries outside the UAE are responsible to pay the customs applicable on the product, and should acknowledge that at the time of purchase. The prices on PaintingsOnline DO NOT include TAX, and users will be charged if applicable based on the charges in their respective countries. The shipping company will be in touch with the buyer informing them of any payable Taxes and customs.

PaintingsOnline will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.

Customers should also note that a Single order maybe split into multiple shipments, depending on the availability of the item and/or weight limits for parcels by the courier company. The cardholder should be aware of the possibility that multiple shipments may result in multiple postings to the cardholder's monthly statement.

Selling on PaintingsOnline.com

Terms and conditions for sellers:

Listing Accuracy:

  • Sellers to guarantee that the listed item is available, otherwise their listing needs to be removed.
  • Sellers are obliged to refresh their listing on monthly basis to assure PaintingsOnline and its users the availability of the painting.
  • PaintingsOnline has the right to remove listing if the seller does not refresh the listing using the “refresh listing" button available on seller's profile at the 1st (first) of every month.
  • Sellers have to describe their products to the best of their abilities to ensure that there is no misunderstanding by our users, and to increase their chances of selling.
  • Sellers have to upload multiple high resolution images of their paintings for the listing to be approved. Minimum of three.
  • Paintings that do not comply with the cultural and political values and understandings of the United Arab Emirates (nudity, political views etc..) will not be accepted by PaintingsOnline.com

Sellers Obligations:

  • If the listed items are based in Dubai: once a painting is sold, PaintingsOnline representative would get in-touch with the seller to organize pick up. A Pick up note with the description of the painting and it's value would be handed to the seller proving pick up. Seller needs to respond immediately. In the case a seller doesn't respond a full refund will be handed to buyer and seller listings would be removed from PaintingsOnline.com.
  • If the listed item is not based in Dubai: Sellers needs to ship the painting at their expense to PaintingsOnline address. PaintingsOnline would then ship the painting to the buyer wherever they are. The Purpose is to authenticate the sold product.
  • NOTE: SELLERS OUTSIDE THE UAE MAY NEED TO INCORPORATE THE SHIPPING CHARGE TO THE UAE IN THEIR LISTING PRICE.

Sellers from outside the UAE sending their items to PaintingsOnline.com need to:

  • 1-Make sure that the items are in perfect condition (as per listing) prior to packaging them.
  • 2-Make sure that their items are well packaged and comply with international shipping packaging standards.
  • 3-Insure the packages against accidents and/or potential loss. Insuring safety of product.

Payments and Collections:

  • Any sold paintings on the PaintingsOnline platform are subject to a 20% commission. This commission would cover the credit card charges, deliveries from PaintingsOnline to the buyer, in addition to other associated costs such as marketing and technology.
  • Payments are made to the sellers by wire transfer through Bank Account of the seller. All Sellers must be over 18 years old and comply with the general conditions of using the site, including, their entitlement of entering into contracts.
  • Payments are made to the seller after 14 days of the delivery of the item to the buyer. The amount would be: Listed painting price – 20% (PaintingsOnline.com commission).
  • Buyers Rights:

There are 3 types of sellers on PaintingsOnline.com

1-PaintingsOnline.com: Paintings available in Dubai and are painted by PaintingsOnline.com staff members.

2-Sellers Based in Dubai: this includes: Private owners, Artists & Galleries

3-Sellers Based Outside Dubai: this includes: Private owners, Artists & Galleries


Delivery, Return, cancellations, defects for each category:
A-Buyers in the UAE

Seller
Exchange Fee & delivery charges
Cancellation Fee & delivery charges

PaintingsOnline.com
FREE within 10 days
FREE within 7 days

Seller in UAE
FREE within 10 days
Check sellers T&C on product page

Seller Outside UAE
Check sellers T&C on product page
Check Sellers T&C on product page

B-Buyers outside the UAE:

The above terms for “Buyers in the UAE" apply, except, buyers Outside the UAE will have to

Pay shipping charges for items shipped from the UAE to them at the time of checkout inclusive of any sales Taxes that their countries apply.

    Refunds to buyers:

    1-If buyers wish to cancel, they will be refunded within 14 days maximum after sending the painting to seller. Seller needs to notify PaintingsOnline.com of receiving the painting in original condition. PaintingsOnline then refunds buyer. Provided the timelines above set per seller type are met.

    2-If buyers wish to exchange, and the replacement they choose is of a value less than the already paid amount, they would be refunded the variance within 14 days. If the replacement is at a higher value, then the Buyer would pay the difference to PaintingsOnline.com. Buyer will receive instructions as to how to pay the variance.

  • WEBSITE TERMS OF USE

License and Site Access

All content available through this Site (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof) is the exclusive property of and owned by PaintingsOnline, content providers, It's partners, and is protected by copyright, trademark and other applicable laws.

You are responsible for obtaining access to the Site, and that access may involve third-party fees (such as Internet service provider or airtime charges). Any unauthorized access to the Site by you (including any such access or use that involves in any way an account you may establish on the Site or any device you may use to access the Site) shall terminate the permission or license granted to you by PaintingsOnline.

Content You Submit Through the Site

Your submission of personal information through the Site is governed by our privacy policy, which can be reached by clicking on the "Privacy Policy" link located in the footer section of the Site (the "Privacy Policy"). The Terms of Use incorporates by reference the terms and conditions of the Privacy Policy. You grant PaintingsOnline a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such content or any part of such content, in any media. You hereby represent, warrant and covenant that any content you provide does not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant such a license to PaintingsOnline (this applies to our contributing artists in marketplace section of site)

You represent that all of the information, data and other materials you provide on this Site or to PaintingsOnline through any other means are true, accurate, current and complete. You are responsible for updating and correcting the information you have provided on this Site, as appropriate.

You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. Some features that may be available on this Site may require registration. By registering, you agree to provide true, accurate, current and complete information about yourself.

  • Disclaimers

Except as otherwise expressly provided in these Terms of Use, or required by applicable law, PaintingsOnline makes no representations, covenants or warranties and offers no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of PaintingsOnline membership, any content on the Site, or any products purchased through the PaintingsOnline site, as well as warranties implied from a course of performance or course of dealing.

Your use of this Site is at your sole risk. The Site is provided on an "as is" and "as available" basis. We reserve the right to restrict or terminate your access to the site or any feature or part thereof at any time. PaintingsOnline disclaims any warranties that access to the Site will be uninterrupted or error-free; that the Site will be secure; that the Site or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete. If you download any content from this Site, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such content. No advice or information obtained by you from the Site shall create any warranty of any kind.

  • LIMITATION OF LIABILITY

The providers whose products are available on the PaintingsOnline Site are independent providers/artists and not agents or employees of the site, PaintingsOnline is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such service providers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.

You acknowledge and agree that you assume full responsibility for your use of the site and/or for use of the PaintingsOnline membership, communications with third parties, and purchase and use of the products and services available through the PaintingsOnline Site. You acknowledge and agree that any information you send or receive during your membership and/or use of the site may not be secure and may be intercepted by unauthorized parties. you acknowledge and agree that your use of the site is at your own risk and that the site is made available to you at no charge. recognizing such, you acknowledge and agree that, to the fullest extent permitted by applicable law (including, without limitation, consumer protection law), neither PaintingsOnline nor its licensors, suppliers or third party content providers will be liable for any direct, indirect, punitive, exemplary, incidental, special, consequential or other damages arising out of or in any way related to (a) this Site, or any other Site or resource you access through a link from this Site; (b) any action we take or fail to take as a result of communications you send to us; (c) your PaintingsOnline membership, any termination or cancelation of your membership; (d) any products or services made available or purchased through the PaintingsOnline site, including any damages or injury arising from any use of such products; (d) any delay or inability to use the Site or any information, products or services advertised in or obtained through the Site; or (e) the modification, removal or deletion of any content submitted or posted on the Site

  • INDEMNITIES

You agree to defend, indemnify and hold PaintingsOnline harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site and/or your breach of any representation, warranty, or other provision of the Terms of Use.

  • ELECTRONIC COMMUNICATIONS

When you use the Site or send emails to PaintingsOnline, you are communicating with PaintingsOnline electronically. You consent to receive electronically any communications related to your use of this Site. PaintingsOnline will communicate with you by email or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from PaintingsOnline intended for receipt by a customer shall be deemed delivered and effective when sent to the email address you provide on PaintingsOnline.

  • ENTIRE AGREEMENT

These Terms of Use constitute the entire agreement of between you and PaintingsOnline regarding the specific matters herein, and all prior agreements, letters, proposals, discussions and other documents regarding the matters herein are superseded and merged into these Terms of Use.

  • SEVERABILITY

If any provision of these Terms of Use enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and such provision shall be deemed to be restated to reflect the parties' original intentions as nearly as possible in accordance with applicable laws.

  • PRIVACY POLICY

A copy of the Privacy Policy that applies to the collection, use, disclosure and other processing of personal information by PaintingsOnline is available at the footer of every page of the site. You consent to any personal information we may obtain about you (either via the Site, by email, telephone or any other means) being collected, stored and otherwise processed in accordance with the terms of the Privacy Policy. PaintingsOnline may update its Privacy Policy from time to time, in its sole discretion, and post an updated version of the notice at the website address provided above.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers' are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

  • WAIVERS

The failure of PaintingsOnline to act with respect to a breach of these Terms of Use by you or others does not waive PaintingsOnline right to act with respect to subsequent or similar breaches. If any content on this Site, or your use of the Site, is contrary to the laws of the place where you are when you access it, the Site is not intended for you, and we ask you not to use the Site. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.

  • DISPUTE RESOLUTION

Mindful of the high cost of litigation, both you and PaintingsOnline agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Site, or the breach, enforcement, interpretation, or validity of this Terms of Use or any part of it ("Dispute"), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent to:

Paintings For All General Trading LLC - Dubai, UAE

P.O Box 410312

Tel: +971 50 551 41 37

Both you and PaintingsOnline.com agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any litigation or filing any claim against the other party.

  • APPLICABLE LAW

These Terms of Use and the relationship between you and PaintingsOnline will be governed by the laws of the United Arab Emirates.