Home / Terms and Conditions
You represent that you are (a) at least 18 years of age, (b) of legal age to form a binding contract, and (3) not a person barred from entering into contracts under your local jurisdiction.
United Arab of Emirates is our country of domicile.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.The cardholder must retain a copy of transaction records and Merchant policies and rules.
- PaintingsOnline MEMBERSHIP
Establishing a Membership
Use of Membership
You shall not use your PaintingsOnline membership for any fraudulent or improper purpose or any purpose that is competitive to PaintingsOnline. You shall notify PaintingsOnline immediately by emailing info@PaintingsOnline.com" of any unauthorized use of your Site membership. PaintingsOnline reserves the right to refuse or cancel any person's registration for this Site, remove any person from this Site and prohibit any person from using this Site for any reason whatsoever, and to limit or terminate your access to or use of the Site at any time without notice. Termination of your access or use will not waive or affect any other right or relief to which PaintingsOnline may be entitled.
PaintingsOnline may, in its sole discretion, choose to not process or to cancel your order in certain circumstances. This may occur, for example, when the product you wish to purchase is out of stock or we suspect the request is fraudulent, or in other circumstances where PaintingsOnline deems appropriate in its sole discretion. PaintingsOnline also reserves the right, in its sole discretion, to take steps to verify your identity to process your order, this would be done either by telephone or by email at PaintingsOnline's expense. PaintingsOnline will either not charge you or will refund the charges for orders that we do not process or cancel.
Shipping and Return Policy
PaintingsOnline is keen on maintaining satisfied clientele. Shipping Charges:
Free shipping: UAE
Other countries: Shipping charge will be calculated by our shipping partners at time of checkout.
Return Policy is as follows: (please check who the seller is for your desired painting)
1-A- Paintings Sold by PaintingsOnline.com: If customer wishes to return within 7 days of receiving the item, they can ship it back at their own expense to PaintingsOnline, and ask for either a replacement or a refund. Refunds and replacements will be processed as soon as the item is received by the PaintingsOnline team in the UAE. Refunds will be refunded to the same payment method used for the original purchase. Replacements can be ordered again, as soon as original item is received by our staff. Replacement will be sent at no shipping charges to customer.
1-B-Paintings Sold by Artists/Galleries/Private owners: If the painting you desire is sold by an an individual or entity that is NOT PaintingsOnline, the terms and conditions with regards to returns or cancellations would be stated on the paintings page. If in doubt please email us on info@PaintingsOnline.com. If you buy a painting it is our right to assume that you have understood and accepted the terms in the product page of the seller.
Shipping a purchase back to PaintingsOnline in the free shipping countries will be at the expense of the shipper in case of return.
2-Damaged Items: User should inspect an item at the time of delivery to ensure that the item is in good condition and hasn't been subject to damage during shipping. In case of defect, user can return the item at no charge and either ask for a replacement or a refund. Refund will be processed as soon as defected item is recovered by the PaintingsOnline team, or for a speedy refund/replacement customer can email us an image of the damage to info@PaintingsOnline.com upon verification, our customer service team will get touch to execute either a refund or a replacement. Recipients signature of the delivery by the courier company means the item is in good condition.
3-No refunds or replacements are issued after receiving the item by 10 days.
PaintingsOnline attempts to provide accurate descriptions of products on the Site. PaintingsOnline does not warrant, however, that the descriptions are accurate, complete, reliable, current or error-free. If a product offered on the PaintingsOnline Site is not as described, your sole remedy is to return the item, as specified in the Return Policy. PaintingsOnline asks its users to read the description of the paintings thoroughly. If user is at any doubt and needs more information about an item prior to purchase, our customer care is always happy to assist you, all you need it reach out to info@PaintingsOnline.com. We also would like to bring to our user's attention that certain detail in paintings may vary from the image shown, and that is due to the nature of the product being hand painted and not machine produced. PLEASE ZOOM INTO THE IMAGES FOR GREATER DETAIL AND ARTIST EXECUTION METHOD.
PaintingsOnline strives to provide accurate pricing information of its products and services available on the Site. We cannot, however, insure against pricing errors. PaintingsOnline reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted on the Site as a result of an error. If this occurs, PaintingsOnline will notify you by email. In addition, PaintingsOnline reserves the right, at its sole discretion, to correct any error in the stated full retail price.
All Products listed on PaintingsOnline.com should be available in stock. If a painting is out of stock, it will be removed from the site. In case of any technical error and the painting is not available but is still published and the user conducted a purchase or if the painting upon inspection by the PaintingsOnline staff is not in good condition, then PaintingsOnline team will get in touch with the user to replace or refund.
Shipping and Tax
UAE: Free shipping
Rest of the World: Shipping charges will be calculated by our sipping partners upon checkout.
Customers from all countries outside the UAE are responsible to pay the customs applicable on the product, and should acknowledge that at the time of purchase. The prices on PaintingsOnline DO NOT include TAX, and users will be charged if applicable based on the charges in their respective countries. The shipping company will be in touch with the buyer informing them of any payable Taxes and customs.
PaintingsOnline will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
Customers should also note that a Single order maybe split into multiple shipments, depending on the availability of the item and/or weight limits for parcels by the courier company. The cardholder should be aware of the possibility that multiple shipments may result in multiple postings to the cardholder's monthly statement.
Selling on PaintingsOnline.com
Terms and conditions for sellers:
- Sellers to guarantee that the listed item is available, otherwise their listing needs to be removed.
- Sellers are obliged to refresh their listing on monthly basis to assure PaintingsOnline and its users the availability of the painting.
- PaintingsOnline has the right to remove listing if the seller does not refresh the listing using the “refresh listing" button available on seller's profile at the 1st (first) of every month.
- Sellers have to describe their products to the best of their abilities to ensure that there is no misunderstanding by our users, and to increase their chances of selling.
- Sellers have to upload multiple high resolution images of their paintings for the listing to be approved. Minimum of three.
- Paintings that do not comply with the cultural and political values and understandings of the United Arab Emirates (nudity, political views etc..) will not be accepted by PaintingsOnline.com
- If the listed items are based in Dubai: once a painting is sold, PaintingsOnline representative would get in-touch with the seller to organize pick up. A Pick up note with the description of the painting and it's value would be handed to the seller proving pick up. Seller needs to respond immediately. In the case a seller doesn't respond a full refund will be handed to buyer and seller listings would be removed from PaintingsOnline.com.
- If the listed item is not based in Dubai: Sellers needs to ship the painting at their expense to PaintingsOnline address. PaintingsOnline would then ship the painting to the buyer wherever they are. The Purpose is to authenticate the sold product.
- NOTE: SELLERS OUTSIDE THE UAE MAY NEED TO INCORPORATE THE SHIPPING CHARGE TO THE UAE IN THEIR LISTING PRICE.
Sellers from outside the UAE sending their items to PaintingsOnline.com need to:
- 1-Make sure that the items are in perfect condition (as per listing) prior to packaging them.
- 2-Make sure that their items are well packaged and comply with international shipping packaging standards.
- 3-Insure the packages against accidents and/or potential loss. Insuring safety of product.
Payments and Collections:
- Any sold paintings on the PaintingsOnline platform are subject to a 20% commission. This commission would cover the credit card charges, deliveries from PaintingsOnline to the buyer, in addition to other associated costs such as marketing and technology.
- Payments are made to the sellers by wire transfer through Bank Account of the seller. All Sellers must be over 18 years old and comply with the general conditions of using the site, including, their entitlement of entering into contracts.
- Payments are made to the seller after 14 days of the delivery of the item to the buyer. The amount would be: Listed painting price – 20% (PaintingsOnline.com commission).
- Buyers Rights:
There are 3 types of sellers on PaintingsOnline.com
1-PaintingsOnline.com: Paintings available in Dubai and are painted by PaintingsOnline.com staff members.
2-Sellers Based in Dubai: this includes: Private owners, Artists & Galleries
3-Sellers Based Outside Dubai: this includes: Private owners, Artists & Galleries
Delivery, Return, cancellations, defects for each category:
A-Buyers in the UAE
| Seller|| Exchange Fee & delivery charges|| Cancellation Fee & delivery charges|| |
| PaintingsOnline.com|| FREE within 10 days || FREE within 7 days|| |
| Seller in UAE|| FREE within 10 days|| Check sellers T&C on product page|| |
|Seller Outside UAE||Check sellers T&C on product page||Check Sellers T&C on product page|| |
B-Buyers outside the UAE:
The above terms for “Buyers in the UAE" apply, except, buyers Outside the UAE will have to
Pay shipping charges for items shipped from the UAE to them at the time of checkout inclusive of any sales Taxes that their countries apply.
Refunds to buyers:
1-If buyers wish to cancel, they will be refunded within 14 days maximum after sending the painting to seller. Seller needs to notify PaintingsOnline.com of receiving the painting in original condition. PaintingsOnline then refunds buyer. Provided the timelines above set per seller type are met.
2-If buyers wish to exchange, and the replacement they choose is of a value less than the already paid amount, they would be refunded the variance within 14 days. If the replacement is at a higher value, then the Buyer would pay the difference to PaintingsOnline.com. Buyer will receive instructions as to how to pay the variance.
License and Site Access
All content available through this Site (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof) is the exclusive property of and owned by PaintingsOnline, content providers, It's partners, and is protected by copyright, trademark and other applicable laws.
You are responsible for obtaining access to the Site, and that access may involve third-party fees (such as Internet service provider or airtime charges). Any unauthorized access to the Site by you (including any such access or use that involves in any way an account you may establish on the Site or any device you may use to access the Site) shall terminate the permission or license granted to you by PaintingsOnline.
Content You Submit Through the Site
You represent that all of the information, data and other materials you provide on this Site or to PaintingsOnline through any other means are true, accurate, current and complete. You are responsible for updating and correcting the information you have provided on this Site, as appropriate.
You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. Some features that may be available on this Site may require registration. By registering, you agree to provide true, accurate, current and complete information about yourself.
Your use of this Site is at your sole risk. The Site is provided on an "as is" and "as available" basis. We reserve the right to restrict or terminate your access to the site or any feature or part thereof at any time. PaintingsOnline disclaims any warranties that access to the Site will be uninterrupted or error-free; that the Site will be secure; that the Site or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete. If you download any content from this Site, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such content. No advice or information obtained by you from the Site shall create any warranty of any kind.
- LIMITATION OF LIABILITY
The providers whose products are available on the PaintingsOnline Site are independent providers/artists and not agents or employees of the site, PaintingsOnline is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such service providers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.
You acknowledge and agree that you assume full responsibility for your use of the site and/or for use of the PaintingsOnline membership, communications with third parties, and purchase and use of the products and services available through the PaintingsOnline Site. You acknowledge and agree that any information you send or receive during your membership and/or use of the site may not be secure and may be intercepted by unauthorized parties. you acknowledge and agree that your use of the site is at your own risk and that the site is made available to you at no charge. recognizing such, you acknowledge and agree that, to the fullest extent permitted by applicable law (including, without limitation, consumer protection law), neither PaintingsOnline nor its licensors, suppliers or third party content providers will be liable for any direct, indirect, punitive, exemplary, incidental, special, consequential or other damages arising out of or in any way related to (a) this Site, or any other Site or resource you access through a link from this Site; (b) any action we take or fail to take as a result of communications you send to us; (c) your PaintingsOnline membership, any termination or cancelation of your membership; (d) any products or services made available or purchased through the PaintingsOnline site, including any damages or injury arising from any use of such products; (d) any delay or inability to use the Site or any information, products or services advertised in or obtained through the Site; or (e) the modification, removal or deletion of any content submitted or posted on the Site
- ELECTRONIC COMMUNICATIONS
When you use the Site or send emails to PaintingsOnline, you are communicating with PaintingsOnline electronically. You consent to receive electronically any communications related to your use of this Site. PaintingsOnline will communicate with you by email or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from PaintingsOnline intended for receipt by a customer shall be deemed delivered and effective when sent to the email address you provide on PaintingsOnline.
- ENTIRE AGREEMENT
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers' are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
- DISPUTE RESOLUTION
Paintings For All General Trading LLC - Dubai, UAE
P.O Box 410312
Tel: +971 50 551 41 37
Both you and PaintingsOnline.com agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any litigation or filing any claim against the other party.
- APPLICABLE LAW